Privacy & Security Terms

This Privacy Policy explains how Trenloria Ltd (“we”, “us”, “our”) collects, uses, protects and shares your personal information when you visit Trenloria or interact with our services. We respect your privacy and handle your data in line with UK GDPR, the Data Protection Act 2018, and other applicable UK data protection laws. By using Trenloria, you agree to this Privacy Policy.

1. Who Is Responsible for Your Data

Data Controller
Trenloria Ltd is the organisation responsible for personal data collected through Trenloria.

Contact details:
Company: Trenloria Ltd
Location: London, United Kingdom
Email (privacy): privacy@trenloria.co.uk

Supervisory authority (UK):
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

2. What Information We Collect

We keep data collection limited and focused on running and improving Trenloria.

a) Information you provide

Contact forms & support
Name
Email address
Any details you include in your message or enquiry

Newsletter subscriptions (if available)
Email address
Communication preferences

Feedback & surveys
Your responses, opinions or ratings

We do not ask you to create a gaming account on Trenloria and we do not verify your identity for third-party platforms.

b) Information collected automatically

When you visit Trenloria, we may automatically collect:
Pages viewed and time spent
Clicks, scrolls and navigation paths
Browser type, device type and operating system
Approximate location based on IP address
Technical logs for security and performance

This helps us understand how the site is used, fix issues and improve content.

c) Cookies and similar tools

We use cookies and similar technologies for:
essential site functions
analytics and performance
remembering preferences
tracking use of partner links

Details are explained separately in the Trenloria Cookie Policy.

d) Information from third parties

We may receive aggregated or technical information from:
analytics providers
security and anti-fraud tools
email and marketing platforms
affiliate and tracking partners (for link performance)

This information does not allow us to see your banking details or your activity inside third-party platforms.

3. How We Use Your Information

We use your personal data to:

Operate and improve Trenloria
Provide access to our pages and comparison content
Keep the website secure, stable and working correctly
Analyse usage to improve layout, wording and usability

Communicate with you
Reply to your questions and support requests
Send updates about important changes to our terms or policies
Send newsletters or similar content if you have chosen to receive them

Measure performance
Understand which sections are useful
Monitor the use of partner links for reporting and transparency
Review campaigns and traffic sources

Meet legal and regulatory duties
Respond to lawful requests from authorities
Maintain records where required by law
Protect our rights, users, and systems

We do not provide financial advice and do not use your data to promise any outcomes on external platforms.

4. Legal Basis for Processing

We rely on the following legal grounds under UK GDPR:
Consent – for newsletters, certain cookies and optional communications.
Legitimate interests – for site security, analytics, service improvement, and basic communication.
Legal obligation – where we must keep or share information to comply with law.
Contractual necessity – where information is needed to respond to your requests or provide features you use.

You can withdraw your consent at any time (for example, by unsubscribing from emails or changing cookie settings).

5. When We Share Your Information

We do not sell your personal data. We may share limited information with:

Service providers (“processors”) who help us run Trenloria, such as:
hosting and infrastructure providers
analytics and performance tools
email and newsletter services
security and monitoring services
affiliate and tracking partners (for link performance reporting)

These providers are bound by contracts and must protect your data and use it only on our instructions.

Public authorities and regulators:
where required by law, regulation, court order, or to protect our legal rights.

Business changes:
if Trenloria or Trenloria Ltd is involved in a merger, restructure or sale, relevant data may transfer to a new operator under similar protection standards.

We are not responsible for how third-party platforms handle your data once you leave Trenloria. Always review their own privacy policies.

6. International Data Transfers

Some of our service providers may be located outside the UK. Where data is transferred internationally, we use appropriate safeguards, such as:
adequacy decisions approved by the UK government
Standard Contractual Clauses or similar contractual protections
technical and organisational security measures

7. How We Protect Your Information

We use reasonable and proportionate security measures, including:
encrypted connections (HTTPS)
restricted access to systems and logs
secure hosting and regular updates
monitoring for unusual or harmful activity

No system is completely risk-free, but we work to reduce risks and respond quickly if an issue occurs.

8. How Long We Keep Your Data

We keep personal data only for as long as needed for the purposes described in this Policy, including:
contact and support messages – kept for a limited period for follow-up and record-keeping
newsletter data – kept while you stay subscribed
analytics data – stored in aggregated or pseudonymised form where possible
legal and security records – kept as required by law or to resolve disputes

When data is no longer required, it is deleted or anonymised.

9. Your Rights

Under UK data protection law, you may have the right to:
Access – ask for a copy of your personal data we hold.
Rectification – ask us to correct inaccurate or incomplete data.
Erasure – request deletion of your data in certain situations.
Restriction – ask us to limit how your data is used.
Object – object to processing based on legitimate interests or to certain uses (for example, direct marketing).
Data portability – request certain data in a structured, machine-readable format.

To exercise your rights, contact: privacy@trenloria.co.uk. We may need to verify your identity before responding. You also have the right to lodge a complaint with the ICO.

10. Cookies and Similar Technologies

Cookies and similar technologies are used to support core functions, measure use and improve Trenloria. You can:
manage your preferences via our on-site cookie tools
change settings in your browser
read full details in the Trenloria Cookie Policy

Only essential cookies are active by default; optional ones require your consent.

11. Young Persons’ Privacy

Trenloria is intended only for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided data to us, please contact privacy@trenloria.co.uk, and we will act to remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example if:
laws or regulations change
we introduce new tools or features
we adjust how data is collected or used

The current version will always be shown on this page with the “Last Updated” date. If changes are significant, we may provide an additional notice.

13. Contact and Complaints

If you have questions or concerns about your privacy or this Policy, please contact:
Trenloria Ltd – Trenloria
Email (privacy): privacy@trenloria.co.uk
Email (support): support@trenloria.co.uk

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO).